Policies
Please feel free to contact me with any questions
Orders/Payment
Reservation for your order is not guaranteed until a minimum 50% deposit is received. Please understand that due to the time required to complete an order, space in my calendar is limited. I can NOT hold a spot without a deposit.
Deposit must be received within 48 hours of quote/invoice.
Balance is due 1 week prior to pick up date.
A minimum of 2 weeks notice is required for an order.
Rush orders (less than 2 weeks notice) may be able to be accommodated (based on my availability):
A non-refundable 10% rush charge will be applied.
Non-refundable payment in full is due the same day that the quote/invoice is sent to you.
No cookies will be released without prior payment in full.
I accept cash, Zelle, Venmo, ACH, debit and credit cards.
Payment using ACH or debit/credit cards will be via invoice; Venmo, Zelle, and Cash will be handled separately.
Cancellations/Refunds
Cancellations received more than 3 weeks prior to pick up date will be refunded in full.
Cancellations received 3 weeks or less prior to pick up date will not be refunded; all money paid will be forfeited.
No refund of rush orders and rush charges will be given at any time.
Should Creative Cookies need to cancel an order due to an emergency, a full refund will be provided, along with a 10% discount on a future order.
Pick Up
Due to NJ law, cookies may not be shipped.
Orders will be picked up curbside at Creative Cookies.
I will contact you 2 days prior to pick up to schedule your time and provide pick up details.
My normal pick up day is Friday; however, a different pick up day may be able to be accommodated for extenuating circumstances.
We will schedule a specific time, with a 15 minute window. If you’re running late or cannot make it during your scheduled time, please contact me immediately so that we can reschedule. If I do not hear from you (no call/no show), the pick up will be rescheduled and a $20 late fee will be charged. This fee must be paid before your order is released to you.
NO REFUND OR CREDIT WILL BE ISSUED FOR ORDERS NOT PICKED UP ON SPECIFIED DAY/TIME.
Miscellaneous
Creative Cookies, LLC is not responsible for any damage to the order once the order is in your possession.
Creative Cookies, LLC reserves the right to capture and use photographs or video taken of your cookies for display and promotional purposes without any compensation to you.
Creative Cookies, LLC reserves the right to refuse any order for any reason.
These policies are effective 6/21/26.